Responsible Gaming at 99bf
Gambling is entertainment, not a guaranteed income. 99bf gives every player in Bangladesh the tools to stay in control, set personal limits, and seek help whenever needed.
Our Commitment to Responsible Gaming
At 99bf, responsible gaming is a shared commitment between the platform and its players. We are dedicated to providing a safe, fair, and transparent environment for all registered users across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. Our framework is built around four principles: prevention, protection, support, and transparency. Every tool we offer and every policy we publish reflects these principles.
Gambling should always be a leisure activity — something you do for fun within a budget you can genuinely afford to lose. 99bf encourages all players to approach casino games and cricket betting with clear expectations and a fixed entertainment budget. We do not encourage chasing losses, borrowing money to gamble, or treating any game as a source of income. If your habits change or the fun fades into pressure, please read this page and use the tools and contacts below.
Player Protection
Built-in tools to keep your play healthy and within your comfort zone.
21+ Platform
Strictly for adults 21 and above. Age verification required at registration.
Deposit Limits
Set daily, weekly, or monthly deposit caps from your account settings.
Time-Out Mode
Pause your account for 1, 7, or 30 days — no bets can be placed during this period.
Self-Exclusion
Permanently or long-term close your account when gambling is no longer healthy for you.
24/7 Support
Our team is always ready to help with limits, time-outs, or self-exclusion requests.
Age Restriction: 21+ Only
99bf is strictly for adults aged 21 and above.
Online gambling involves real money and real risk. Younger players are statistically more vulnerable to developing problem gambling habits. 99bf enforces strict age verification at registration and may request additional proof of age at any time.
To register on 99bf, you must confirm that you are 21 years of age or older. You may be asked to provide a copy of your national ID card, passport, or other government-issued proof of age before your account is fully verified. Any account found to belong to a person under the age of 21 will be closed immediately and all associated funds will be forfeited.
Parents and guardians should take steps to prevent underage access to gambling platforms. If you share a device with younger family members, ensure access to 99bf is protected by a PIN, password, or device-level parental control. If you believe a minor has accessed 99bf, contact us immediately at [email protected].
Zero Tolerance: 99bf has a zero-tolerance policy for underage gambling. Any player found to be under 21 — including after an account has been funded — will have their account closed immediately and all funds forfeited. This includes cases where false age information was provided during registration.
Your Responsible Gaming Toolkit
99bf offers a practical suite of tools that put you in control of your gambling activity. All tools are available directly from your account settings and take effect immediately. Our support team can also activate any of these tools on your behalf — contact [email protected] at any time.
Deposit Limits
Set a maximum deposit amount per day, week, or calendar month. Once active, a deposit limit cannot be increased for 7 days after the change request — this cooling-off period prevents impulsive decisions. Reducing a limit takes effect immediately. Limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.
Session Time-Out
A time-out is a short-term break from gambling. Activate a pause of 24 hours, 7 days, or 30 days from your account settings. During a time-out your account is suspended — no bets, no deposits, no casino access. Any existing balance remains available for withdrawal. Time-outs take effect immediately and cannot be reversed before the period expires.
Self-Exclusion
Self-exclusion is a long-term or permanent closure of your 99bf account. You can request exclusion for a minimum of 6 months or on a permanent basis. Once active, self-exclusion cannot be reversed during the exclusion period — even if you contact support requesting reinstatement. 99bf processes all self-exclusion requests promptly and without pressure to reconsider.
Activity Review
Your account dashboard shows a full history of deposits, withdrawals, bets, and game sessions. Review this data regularly to track your spending and ensure gambling stays within your personal budget. Request a detailed activity report from our support team at any time.
Need to stop right now? Contact our support team immediately at [email protected] and request self-exclusion. We will close your account without question and without any attempt to retain you. Your wellbeing matters more to us than your activity on the platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious at first. These are common warning signs that gambling may be becoming a problem. If you recognise any of these patterns in yourself or someone you know, take action and seek support.
- Spending more than planned or increasing bet sizes to chase and recover previous losses.
- Borrowing money, selling belongings, or using funds set aside for rent, food, or utilities to fund gambling.
- Feeling irritable, anxious, or restless when not gambling or when trying to cut back.
- Lying to family members, friends, or colleagues about how much time or money is spent on gambling.
- Gambling to escape stress, emotional problems, depression, or difficult life circumstances rather than for entertainment.
- Continuing to gamble after repeated decisions to stop, or feeling that gambling is out of personal control.
You are not alone: Problem gambling affects people from all walks of life across Bangladesh. Recognising the problem is the first and most important step. 99bf's support team is available 24/7 to help you access our responsible gaming tools or guide you through self-exclusion. There is no judgment — only support.
How Self-Exclusion Works at 99bf
To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. You can also activate it directly from your account settings under the Responsible Gaming section. State whether you want a time-limited exclusion (minimum 6 months) or a permanent exclusion with no reinstatement option. Our team processes requests immediately — typically within one hour during Bangladesh Standard Time (BST, UTC+6) business hours and within four hours at all other times.
Once self-exclusion is active, your account is suspended for the full duration of your chosen period. You cannot log in, deposit, bet, or access any games during this time. Any promotional communications from 99bf will also stop immediately. If you have a remaining balance at the point of exclusion, you may request a withdrawal and it will be processed to your registered payment method after identity verification.
A self-exclusion period at 99bf cannot be reversed or shortened at your own request during the exclusion itself. If you contact us during an active exclusion and ask to reopen your account, our team will not action that request. This policy is intentionally firm because we understand that people experiencing gambling difficulties sometimes make impulsive decisions to return. The exclusion period is a protective measure and we will honour it in full.
Protecting Vulnerable Players and Minors
99bf is committed to protecting vulnerable individuals — including those experiencing financial hardship, mental health difficulties, or addiction — from the potential harms of problem gambling. If our team identifies behaviour patterns consistent with problem gambling during normal account monitoring, we may proactively contact the account holder to offer information about our responsible gaming tools. In serious cases, 99bf reserves the right to apply account restrictions or initiate a protective exclusion without a formal player request.
If you are concerned about someone you know who may be gambling problematically on 99bf, you can contact us at [email protected] with relevant details. We investigate all such reports discreetly and take appropriate action within applicable privacy regulations. We will acknowledge your report and confirm it is being reviewed, without disclosing the specifics of any action taken.
Get Help — Contact Our Support Team
We Are Here for You, 24/7
Whether you want to apply a deposit limit, take a time-out, or start a self-exclusion, our team is ready to help at any hour. Contact us and we will respond within one hour during peak Bangladesh Standard Time hours and within four hours at all other times.
[email protected]Our support team operates 24 hours a day, 7 days a week, 365 days a year — including Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh. There is no waiting queue and no judgment. Send an email to [email protected] with your concern and we will respond promptly. For self-exclusion requests marked urgent, we aim to process the exclusion within 30 minutes of receiving the request.
99bf does not provide clinical counselling or addiction therapy. If gambling is seriously affecting your mental health, relationships, or finances, we strongly encourage you to seek professional help alongside using our platform tools. Speaking to a doctor, counsellor, or trusted family member is always a positive step, and combining self-exclusion with professional support gives you the best chance of recovery.
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